At Mashatu Recreation Reserve, we consider that the muse of remarkable hospitality begins with the often-overlooked heroes of our business—our housekeeping staff.
Lately, our staff had the privilege of attending a three-day Housekeepers Conference, which was a robust reminder of their invaluable contribution to the hospitality expertise.
This occasion introduced collectively professionals from throughout Botswana to share data, refresh abilities, and reignite their ardour for delivering excellent service. From studying concerning the newest business requirements, like BTO’s grading system, to adopting greatest practices from the Housekeepers Affiliation of South Africa (HASA), the conference was stuffed with sensible insights. The deal with sustaining cleanliness, security, and a spotlight to element ensures that our visitors at all times take pleasure in the most effective of what Mashatu has to supply.
One of many highlights was the housekeeping competitors, the place our personal Lolo from Mashatu Lodge took 2nd place, showcasing the ability and dedication that our housekeeping staff brings to their work each day. This achievement is a testomony to the onerous work and dedication of our staff, making certain that every visitor suite/villa/room is a haven of consolation and cleanliness.
Whether or not it’s making ready rooms with care, making certain public areas are pristine, or exceeding expectations in small particulars, our housekeeping staff is on the coronary heart of delivering a memorable keep.
We’re extremely pleased with our staff and their ongoing dedication to excellence, contributing to the preservation of our lodges for future generations. That is hospitality at its most interesting, creating an area the place visitors really feel welcome, protected, and desirous to return.
