Julia Sosa, Chief Expertise Officer at Pumpkin Pet Insurance coverage, joins Dr. Andy Roark for a must-hear dialog on what occurs when care can’t wait. Ever had that second in clinic when a pet’s scenario is crucial and the shopper is observing an estimate, panicked and not sure what to do? This episode dives headfirst into the chaos of pressing circumstances and the way we, as veterinary professionals, can higher assist purchasers in the course of that emotional storm. Julia shares how Pumpkin’s new urgent-pay service, Pumpkin Now, is remodeling how pet insurance coverage works in these high-stakes moments, giving house owners monetary readability inside minutes and serving to vet groups keep targeted on care, not claims.
Dr. Andy and Julia unpack why pet insurance coverage is usually misunderstood, what it actually means to be “hospital-centric,” and tips on how to streamline workflows with out overburdening groups. Whether or not you’re skeptical of insurance coverage or already a fan, this episode brings new perception into making emergency care extra accessible. Gang, let’s get into this episode.
This episode was dropped at you ad-free by Pumpkin Pet Insurance coverage!
PumpkinNow Expedited Fee Phrases: Certified prospects with eligible claims for therapies $1k or extra may very well be paid in quarter-hour after submitting a request if their financial institution accepts real-time funds. For full phrases & situations, go to www.pumpkin.care/pn-terms. For pet insurance coverage phrases and situations, go to:
https://www.youtube.com/watch?v=ptRjUWPz6ao
You may as well hearken to this episode on Apple Podcasts, Amazon Music, Spotify, YouTube or wherever you get your podcasts!
LINKS
Pumpkin Look after Veterinarians: https://www.pumpkin.care/for-veterinarians/
Charming the Indignant Consumer Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: https://drandyroark.com/retailer/
All Hyperlinks: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Julia Sosa is a Design Chief whose lifelong love of animals led to her ardour and focus within the pet care and veterinary industries. As a founding member and Chief Expertise Officer of Pumpkin, one of many fastest-growing pet insurance coverage firms in america, Julia leads UX analysis, technique, and product design for his or her member and veterinary experiences. In January 2024, she began coursework to turn out to be a Veterinary Technician and discover her dream of turning into a late-in-life veterinarian.
Julia is an energetic member of the rescue and shelter neighborhood and a faithful foster and adoption counselor for the ACC. She is the proud pet mother to 2 small canine, two massive cats, three chickens, and over 112+ foster kittens (and counting).
